We want you to love your Roodie Hoodies as much as we loved creating them! We’ve worked really hard to make a quality product that you and your pet will love. However, if for any reason you are dissatisfied, return your purchase to us within 30 days. There are always exceptions. Email email@example.com if you wish to discuss your specific situation. We are reasonable. :)
To be eligible for an exchange / return, your item must be unused and in the same condition that you received it. Ideally in the original packaging.
Merchandise must be returned within 30 days of receipt. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached. Merchandise that has been washed, soiled or worn, or which is returned without the tag, will not be accepted.
We only replace / exchange items if they are defective or damaged OR if a new size is needed. If you need to exchange it for the same item or another size, send us an email at firstname.lastname@example.org first so we know to expect it.
There are certain situations where only partial refunds are granted. ie Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
EXCHANGE AND RETURN PROCESS
Inside with the Roodie you wish to exchange / return please print this information on a piece of paper.
- For an exchange:
Exchange Name: YOUR NAME HERE Order #: YOUR ORDER NUMBER HERE New Size: THE NEW SIZE YOU WANT HERE
- For a return:
Return Name: YOUR NAME HERE Order #: YOUR ORDER NUMBER HERE Reason for Return: YOUR REASON HERE
To complete your exchange / return, we require a receipt or proof of purchase. Please print out the receipt you received via email at the time of purchase. You will also find your Order # in this email.
Mail back to:
Bluedrone Attn: Steve Strampe 225 Thomas Ave N Minneapolis MN 55405 USA
This is the address of our fulfillment center that processes our exchanges / returns.
Once we receive it and inspect it we will issue the refund or send out the exchange.
You will be responsible for paying for your own shipping costs for exchanging / returning your item.
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Final Sale items may not be returned.
In the case of an exchange / replacement we will cover the cost to send the new item to you. If the item is defective there are cases where we will cover the return shipping cost if you wish to do an exchange. Please email us about this email@example.com
Depending on where you live, the time it may take for your exchanged / replacement product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable) Please contact us at firstname.lastname@example.org if you have concerns the refund is taking too long.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.